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Accessibility in the field of hospitality

How to make tourist locations accessible to people with disabilities

Experts: Serhii Titarenko, Nina Matsiuk, Uliana Pcholkina, +10

They say that a person's problem is not a disability, but the barriers that surround the person. This series was created for representatives of the hospitality industry to overcome obstacles in providing quality service to tourists who, for example, move around in a wheelchair, have vision impairment or are hard of hearing.

 

After reviewing the series, you will learn about inclusive leisure options, architectural accessibility in hotels and other facilities, proper communication and interaction, and how to conduct tours for tourists with PTSD. And is it true that almost not everyone gets this diagnosis during the war?

 

It is important to say that the adaptation of tourist facilities to inclusive standards adds both reputational and material benefits to a business. According to statistics, the owners' income after such changes increases by 10%.



The educational series was created on the initiative of the Ministry of Digital Transformation of Ukraine and the Department of Tourism and Resorts of the Lviv Regional State Administration for the Diia.Education platform.

Format:
Education series
EKTS:
0.1
Languages:
Ukrainian
Topic:
Barrier-Free
For:
for business and entrepreneurs
Skills:

HARD: Creation of inclusive art objects, Creation of inclusive physical space in means of accomodation, Excursion for people with post-traumatic stress disorder, Inclusive space design, Organization of inclusive leisure

SOFT: Ability to communicate with people with disabilities, Ability to interact with people who move around in a wheelchair, have vision impairment or are hard of hearing

Program

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Get started

Episode 1. Correct communication and interaction

What terminology is unacceptable in communication with tourists with disabilities? Is it appropriate to feel sorry for the interlocutor if he/she has a visual impairment or moves on a wheelchair? When should you help people with disabilities? There are many questions, and the answers to them and other important information about correct conversation and behavior are in the first series.
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Episode 2. Architectural accessibility

Sometimes managers of hospitality establishments justify the lack of inclusive spaces in their facilities by the fact that guests with disabilities are extremely rare. Make a universal design and you will see that you will have significantly more visitors and, accordingly, your income will increase. Being open to everyone is a great reputational characteristic for a business.
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Episode 3. Inclusive travel offers

To see by touch, to climb mountain peaks without legs or to raft down a river in a kayak with a prosthesis — everything is possible. Evidence is in the video.

Invited experts

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Serhii Titarenko
Veteran of the Russian-Ukrainian war, psychologist
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Nina Matsiuk
Expert on issues of inclusivity and barrier-free environment, consultant on the implementation of practices of barrier-free and inclusiveness
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Uliana Pcholkina
The leader of the public organization "Active Rehabilitation Group", takes care of issues of inclusion and accessibility in Ukraine
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Volodymyr Vysotskyi
Expert on accessibility of the built environment and spatial inclusion, member of the International Association of Accessibility Specialists, co-founder of the universal design studio ORFO

Partners

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Department of Tourism and Resorts of the Lviv Regional State Administration

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