Account Manager

Who is an account manager and how to become one?

Experts: Volodymyr Fryziuk

If you can find a common language with anyone, easily resolve conflicts, work unstable hours, and study data and marketing, then the account manager profession is for you. The account manager works with clients and supports the process of providing services to a particular customer. This is a one-man band that controls the execution of all tasks for creative agency clients, communicates with them, maintains good relations, and offers new services and products. This is the first person in a company or agency with whom a client begins to interact. In the educational series, you will find out what are the challenges, advantages, and routine of the profession. You will understand what skills it requires, where you can work, and where to start. In this profession, communication is more important than any background. If you can talk anyone into anything, maybe it's for you?

The educational series was created at the initiative of the Ministry of Digital Transformation for the Diia.Education platform with the support of Google.org, the Eastern Europe Foundation, with the assistance of DENTSU.

Format:
Education series
EKTS:
0.1
Languages:
Ukrainian, English
Topic:
Re/Upskilling
For:
for IDPs, for new job seekers, for new profession
Profession:
Account Manager

Skills:

Basics of business communication
Indsutry Knowledge
Professional ethics
Solving tactical problems
Stages of work with the client
Tender stages
Work with project management tools
Work with task management tools
Written communication
Anti-crisis communication
Communication with clients in management
Crisis & Conflict resolution
Emotional intelligence in management
Multitasking
Oral communication
Problem Solving
Stakeholders management
Stress resistance

Invited experts

Volodymyr Fryziuk

Chief Operating Officer of dentsu Ukraine Communications Group