Administrator

How to become a professional administrator

Experts: Tetiana Bila, Yaroslav Zablotskiy

You come to an unfamiliar restaurant or dental clinic — what do you do? Administrators will help you find your table or office, so you don't get lost. They coordinate the work of all the institution's specialists and take care of customers in hotels, cafés, restaurants, beauty salons, sports clubs, car dealerships, shops, and medical facilities. In the educational series, learn what skills are needed to work in the profession. Try to live a typical day of an administrator in a practical simulator — make customers happy!

 

The educational series was created at the initiative of the Ministry of Digital Transformation for the Diia.Education platform with the support of Google.org, the Eastern Europe Foundation, with the assistance of Zablotskyi's dental clinic.

Format:
Education series
EKTS:
0.1
Languages:
Ukrainian, English
Topic:
Re/Upskilling
For:
for IDPs, for new job seekers, for new profession
Profession:
Administrator

Skills:

Administrator tools
Basic Digital Skills
Basics of business communication
Business Etiquette
Collection of statistical data
Documentation and reporting
Execution of legal norms
Presentation skills
Printing price tags and stickers
Work with cash machine
Work with CRM
Work with different types of receptions
Work with IP telephony
Work with regulatory bodies
Work with the web site
Work with various types of confidential information
Communication in management
Communication with clients in management
Crisis & Conflict resolution
Data verification
Emotional intelligence in management
Organization fo the administrator's workplace

Invited experts

Tetiana Bila
Administrator in a dental clinic
Yaroslav Zablotskiy
Founder and co-owner of a dental clinic