Administrator
How to become a professional administrator
Experts: Tetiana Bila, Yaroslav Zablotskiy
You come to an unfamiliar restaurant or dental clinic — what do you do? Administrators will help you find your table or office, so you don't get lost. They coordinate the work of all the institution's specialists and take care of customers in hotels, cafés, restaurants, beauty salons, sports clubs, car dealerships, shops, and medical facilities. In the educational series, learn what skills are needed to work in the profession. Try to live a typical day of an administrator in a practical simulator — make customers happy!
The educational series was created at the initiative of the Ministry of Digital Transformation for the Diia.Education platform with the support of Google.org, the Eastern Europe Foundation, with the assistance of Zablotskyi's dental clinic.
HARD: Administrator tools, Basic Digital Skills, Basics of business communication, Business Etiquette, Collection of statistical data, Documentation and reporting, Execution of legal norms, Presentation skills, Printing price tags and stickers, Work with cash machine, Work with CRM, Work with different types of receptions, Work with IP telephony, Work with regulatory bodies, Work with the web site, Work with various types of confidential information
SOFT: Communication in management, Communication with clients in management, Crisis & Conflict resolution, Data verification, Emotional intelligence in management, Organization fo the administrator's workplace
Program
Get started
Episode 1. What makes the administrator's work special
Episode 1. What makes the administrator's work special
Episode 2. The administrator’s education and professional skills
Episode 2. The administrator’s education and professional skills
Episode 3. Organizing the administrator's workplace
Episode 3. Organizing the administrator's workplace
Invited experts
Tetiana Bila
Yaroslav Zablotskiy
Partners
Zablotsky Clinic
Do you have questions?