Cashier
How a cashier works and why this profession is important for a store
Experts: Vitalii Topchii
"Security, cancel!" How often do cashiers say this phrase? How do they work, and why are they important for a store? Get the answer by watching the educational series.
You will learn about the peculiarities of the work of a cashier in the sales area and at the cash desk, the specifics of working with goods, and 5 steps in communicating with a guest. Spoiler alert: the series also explains what the famous phrase actually means.
The educational series was created at the initiative of the Ministry of Digital Transformation for the Diia.Education platform with the support of Google.org, the Eastern Europe Foundation, with the assistance of Silpo.
Format:
Education series
EKTS:
0.1
Languages:
Ukrainian, English
Topic:
Re/Upskilling
Intended for:
for new job seekers, for new profession
Profession:
Cashier
Skills:
Control of product expiration dates
Display of goods
Equipping the cashier's workplace
Printing price tags and stickers
Product labelling
Product weighing technique
Safety techniques in working with equipment
Safety techniques in working with products
Types of commodity equipment
Types of display organization
Working with the product data collection terminal
Work with cash machine
Work with commodity equipment
Work with different types of price tags
Work with self-service cash machine
Communication with clients in service sector
Crisis and Conflict Resolution in service sector
Emotional Intelligence in service sector
Service and professional ethics
Program
Start
Episode 1. Who's who: cashier seller
Episode 1. Who's who: cashier seller
Internal rules of work of a cashier seller. Responsibilities, salary, security and career growth.
Episode 2. From "Hello" to "See you!". Hospitality instruction
Episode 2. From "Hello" to "See you!". Hospitality instruction
Step-by-step instructions for hospitable communication with guests. Dealing with complaints and product returns, providing services to people with disabilities.
Episode 3. Product path: storage, reception and accounting, labeling, etc
Episode 3. Product path: storage, reception and accounting, labeling, etc
The main principles of work in accordance with the reception of goods. Peculiarities of working with price tags, recalculation, expiration dates. Algorithm of interaction with trading equipment.
Invited experts
Vitalii Topchii
HR Project Manager at “Silpo”
Do you have questions?