Diia.education

Crisis communications

How to find a common language with people who explode in anger while maintaining calm and balance

Experts: Nataliia Aliushyna, Valeriia Polska

No one wants to be at the epicenter of a conflict on social media or experience an emotional breakdown.

In the series, you will understand how the war has affected the psyche of Ukrainians and how to recognize stress around you. Anxious communication can happen over the phone, in person, or online, but it's possible to talk to a person in any situation. It's not just words that will help you — you'll learn how to influence a conversation with gestures, tone of voice, and posture.

Learn tricks and tips that will help you tame your stress and the anger of your interlocutors.

With these secrets, it will be easier to work for the good of the country!

The educational series was created at the initiative of the National Agency of Ukraine on Civil Service in cooperation with the United Nations Development Program in Ukraine and with the support of the Ministry of Digital Transformation of Ukraine for the Diia.Education platform. The course was developed with the financial support of the Government of Denmark and the Government of Germany.

Format:

Education series

EKTS:

0.2

Languages:

Ukrainian

Topic:

Education

For:

for public servants, for civil servants

Competencies:

Communication and cooperation in the digital society

Skills:

Program

Get started

Intro

Introduction episode

Episode 1. Crisis communications in the work of public servants: when and how to use

What challenges do public servants face at work and how have they been affected by the full-scale war? We'll consider how to effectively communicate and interact with people in crisis situations.

Episode 2. Communication with people in a state of constant stress

Let's figure out what causes conflicts? How to make communication comfortable? How to act if a conflict has started? We will also consider what the message, interpretation and sides of the conflict are.

Invited experts

Nataliia Aliushyna

Head of the National Civil Service Agency of Ukraine, Ukrainian researcher, international expert on institutional development of public service and professional development of public servants, coach-trainer