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Crisis communications in HR management

Managing people in a crisis: how to resolve quarrels, discuss problems, and give employees a sense of support

Experts: Nataliia Aliushyna

The war affects the human psyche, and after a long time, stress manifests itself in conflicts in the team. How to deal with them and retain valuable professionals?

 

Learn how to build the right communication in times of crisis to successfully overcome difficulties and keep your team together. Learn how to become a focal point for your team, set the tone for team communication, discuss difficult topics, and avoid conflicts during communication.

 

The educational series was created at the initiative of the National Agency of Ukraine on Civil Service in cooperation with the United Nations Development Program in Ukraine and with the support of the Ministry of Digital Transformation of Ukraine for the Diia.Education platform. The course was developed with the financial support of the Government of Denmark and the Government of Germany.

 

 

 

 

Format:
Education series
EKTS:
0.1
Languages:
Ukrainian
Topic:
Education
For:
for public servants, for civil servants
Competencies:
Communication and cooperation in the digital society

Program

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Intro

Introduction episode
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Episode 1. The role of HR in the process of building quality communications

We'll consider the main points that personnel management specialists should focus on, and the peculiarities of communication during wartime.
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Episode 2. Culture of communication and how to form it

We'll understand how emotions affect communication and whether they need to be managed. We'll consider the 3R rule: recognize — respect — respond. We will give tips on how to avoid pitfalls in work communication.

Invited experts

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Nataliia Aliushyna

Head of the National Civil Service Agency of Ukraine, Ukrainian researcher, international expert on institutional development of public service and professional development of public servants, coach-trainer

Partners

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United Nations Development Programme in Ukraine

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The National Agency of Ukraine on Civil Service (NAUCS)

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The Government of Denmark

The Government of Germany