The art of hotel service

How to make the guest want to return to the hotel

Experts: Ilona Remihailo

This series will provide basic knowledge about quality control of hotel services at all levels of guest communication in the hotel. Experts will help increase the confidence of hotel employees in the expediency of service. In particular, the series contains work tools that will make the work of employees more efficient and the stay of the guest more comfortable.

Educational series is created with the support of the EGAP Program, executed by the Eastern Europe Foundation and financed by Switzerland, in cooperation with the Ministry of Digital Transformation of Ukraine and the State Agency for Tourism Development of Ukraine for the Diia.Education platform.

Format:
Education series
EKTS:
0.1
Languages:
Ukrainian, English
Topic:
Tourism and leisure
Intended for:
for business and entrepreneurs

Skills:

Anticipation of the client's needs
Creation of high-quality ergonomics of space
Feedback management
High-quality reception and accommodation of guests
Improving service through technology
Improving the quality of additional hotel services
Non-verbal communication with the client
Quick Check-in and Check-out
Service quality monitoring
Work according to scripts
Working with guest feedback
Friendly service

Program

Start

Concept of service and its components. The understanding the needs of the guest is the primary task of the hotel staff.

Invited experts

Ilona Remihailo

Hotel General Manager, University tutor

Partners

The State Agency for Tourism Development of Ukraine