Courier delivery in the digital age

How to be a courier in the modern world

Experts: Dmytro Tukan, Uliana Veselska

The world has sped up. We’re used to getting everything here and now - groceries, dinner, medicine, flowers - in just a few clicks. But between the click and the door, there is someone who makes it all possible - the courier.

It is more than delivery. It is about the seamless rhythm of a big city, the responsibility that comes with every order, and the decisions that have to be made every minute. Every delivery is powered by smart decisions, quick thinking, practical skills, and real experience. It is also a job that offers genuine earning potential and a flexibility few other professions can match.

In this series, we will take you behind the scenes of fast delivery and show how it really works. No myths, no filters - and perhaps you will see this profession from a completely new perspective.

The educational series was created by Glovo for the Diia.Education platform.

Format:
Education series
EKTS:
0.1
Languages:
Ukrainian, English
Topic:
Re/Upskilling
Intended for:
for new profession, for new job seekers
Profession:
Courier

Skills:

Basic road safety skills
Compliance with delivery service standards
Courier app usage
Customer-centricity
Navigation: GPS and online maps
Order pickup and drop-off procedures
Route planning and delivery optimization
Safe transportation techniques
Ability to make quick decisions
Ability to work independently
Adaptability
Communication with clients in service sector
Discipline
Emotional control in difficult situations
Flexible thinking
Patience and attention to detail
Politeness
Punctuality
Responsibility
Stress resistance

Program

Start

In the first episode, we take you behind the scenes of the courier profession in the new era that emerged alongside the rise of global delivery platforms and reshaped how people think about service. We challenge common myths and reveal what is rarely discussed. You will learn how much couriers can earn, what risks they face, whether you need your own vehicle, and what the job really looks like in everyday life. This is a story about a changing world and the role of modern couriers.

Invited experts

Dmytro Tukan
Head of Operations at Glovo
Uliana Veselska
Partner Operations Manager at Glovo