Public Service Without Barriers

An educational series on making public service accessible and inclusive for all: physical, digital, information and social accessibility

Experts: Nataliia Aliushyna, Tetiana Lomakina, Christophoros Politis

This series is about making public service work accessible, convenient and safe for everyone.

You will learn what barrier-free practice means and why it matters. You will explore how to ensure physical, digital, informational and social accessibility within your institution. You will receive practical guidance on how to organise spaces, write in plain language and build an inclusive culture within your team. You will also see how to turn this knowledge into concrete actions.

This educational series will help each member of staff make their own contribution to a barrier-free public service.

The educational series was developed for the Diia.Education platform at the initiative of the National Agency of Ukraine on Civil Service (NAUCS), in cooperation with the Advisor – Presidential Commissioner for Barrier-Free Environment, and with the support of the project "Human Rights for Ukraine, Phase II", implemented by the United Nations Development Programme (UNDP) in Ukraine and funded by the Ministry of Foreign Affairs of Denmark.

Format:
Education series
EKTS:
0.1
Languages:
Ukrainian, English
Topic:
Barrier-Free
Intended for:
for civil servants, for public servants

Skills:

Applying a barrier-free approach in everyday work
Applying digital accessibility requirements in work
Assessing the physical accessibility
Creating accessible information
Identifying different types of barriers
Identifying social and cultural barriers
Navigating regulatory documents on accessibility
Planning and implementing accessibility measures
Barrier-free communication
Embracing and supporting diversity

Program

Start

We explain what barrier-free practice is and why it concerns everyone working in public service. You will learn how the National Strategy for Creating a Barrier-Free Space by 2030 is being implemented across public bodies. We also clarify what “reasonable accommodation” means and how to create a work environment that meets everyone’s needs — regardless of age, health or personal circumstances.

Invited experts

Nataliia Aliushyna
Head of the National Civil Service Agency of Ukraine, Ukrainian researcher, international expert on institutional development of public service and professional development of public servants, coach-trainer
Tetiana Lomakina
Advisor and Commissioner of the President of Ukraine for a Barrier-Free Environment
Christophoros Politis
Deputy Resident Representative of the United Nations Development Programme (UNDP) in Ukraine